Disclaimer: In the event of any inconsistency or conflict, the English version of this Privacy Policy shall prevail over any translation.

Last Updated: January 2026

Electric Ji (“Electric Ji”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of all users (“User”, “you”, or “your”). This Privacy Policy explains how Electric Ji collects, uses, stores, shares, and protects your personal information when you access or use www.electricji.com, our mobile applications, products, and services (collectively, the “Platform” or “Services”).

By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable laws of India.

1. About Electric Ji & Platform Role

Electric Ji operates as a goods and services marketplace platform for the electrical ecosystem. The Platform enables:

• Vendors and suppliers to sell electrical goods to Electric Ji or list products through the Platform;
• Electric Ji to facilitate resale and delivery of such goods to buyers;
• Independent electricians and service professionals to offer installation, repair, pre-installation, inspection, and other electrical services;
• Users to discover, purchase, and book goods and services through a single digital interface.

Electric Ji acts only as an intermediary and facilitator. We do not manufacture, test, inspect, alter, or physically verify products, nor do we perform services ourselves unless explicitly stated. Responsibility for products and services rests with the respective vendors and service professionals, subject to applicable law.

2. Information We Collect

We collect personal information to operate, deliver, and improve our Platform and Services.

2.1 Information You Provide to Us

You may provide information when you:

• Register or create an account;
• Place orders for products or book services;
• Communicate with us or vendors/service providers;
• Submit reviews, ratings, feedback, or support requests;
• Upload documents or verification details (where required).

This information may include:

• Name, mobile number, email address, billing and delivery address;
• Payment-related details (processed securely via third-party payment gateways);
• Account credentials and profile information;
• Service location details;
• Communications and correspondence with Electric Ji;
• Government-issued identification details (only where legally required).

2.2 Automatic Information

We automatically collect certain information when you use the Platform, including:

• IP address, device identifiers, browser type, operating system;
• Usage data, clickstream data, pages visited, time spent, and interaction logs;
• Location data (approximate), subject to device permissions;
• Cookies and similar tracking technologies.

2.3 Information from Third Parties

We may receive information from:

• Vendors, service professionals, logistics partners, and payment processors;
• Marketing and analytics service providers;
• Government or regulatory authorities where required by law.

3. How We Use Your Information

We use personal information for the following purposes:

• Order & Service Fulfillment: To process product orders, facilitate delivery, schedule services, and manage bookings;
• Platform Operations: To operate, maintain, analyze, and improve Platform functionality and user experience;
• Communication: To contact you regarding orders, services, updates, promotions, and support queries;
• Personalization: To recommend products or services relevant to your interests;
• Payments & Accounting: To process transactions and maintain financial records;
• Compliance & Legal Obligations: To comply with applicable laws, regulations, and lawful requests;
• Fraud Prevention & Security: To detect, prevent, and investigate fraudulent or unauthorized activities.

4. Goods Marketplace & Seller Responsibility

4.1 Vendors supplying goods through Electric Ji are solely responsible for:

• Product quality, safety, authenticity, warranties, labeling, and statutory compliance;
• Any defects, deficiencies, recalls, or claims related to products.

4.2 Electric Ji facilitates the commercial transaction and resale but does not independently verify, inspect, or certify products unless explicitly stated.

4.3 Buyers acknowledge that product-related claims shall be addressed in accordance with our Refund & Exchange Policy and applicable consumer laws.

5. Service Marketplace & Service Provider Responsibility

5.1 Electric Ji facilitates connections between Users and independent electricians or service professionals.

5.2 Service professionals are solely responsible for:

• Service quality, workmanship, safety measures, tools, licenses, permits, and compliance;
• On-site execution and adherence to applicable regulations.

5.3 Electric Ji does not supervise, control, or guarantee the execution of third-party services and shall not be liable for acts or omissions of service professionals, except as required under applicable law.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Recognize your device;
• Enable core platform functionality;
• Analyze usage patterns;
• Improve performance and security.

You may control cookies through your browser settings; however, disabling cookies may affect Platform functionality.

7. Sharing of Personal Information

We do not sell your personal information. We may share information only as necessary with:

• Vendors and service professionals for order and service fulfillment;
• Logistics partners for delivery;
• Payment gateways for transaction processing;
• IT, analytics, marketing, and customer support service providers;
• Government authorities or regulators where legally required;
• Affiliates or successors in case of business restructuring, merger, or acquisition.

All third parties are contractually obligated to use information only for authorized purposes and in compliance with applicable laws.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information, including encryption, access controls, and secure systems.

However, no method of transmission or storage is completely secure, and Users acknowledge inherent security risks.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Policy;
• Comply with legal, accounting, or regulatory obligations;
• Resolve disputes and enforce agreements.

10. User Rights & Choices

Subject to applicable law, you may:

• Access, review, and update your account information;
• Withdraw consent (where applicable);
• Request deletion of your account, subject to legal retention requirements;
• Opt out of promotional communications.

Requests may be submitted through the Contact Us page.

11. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. Minors may use the Platform only under the supervision of a parent or legal guardian.

12. Grievance Redressal

In compliance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, Electric Ji maintains a grievance redressal mechanism.

Users may submit complaints or concerns through the contact details provided on the Contact Us page. Complaints shall be acknowledged and addressed within timelines prescribed by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updated versions will be posted on the Platform with the revised “Last Updated” date.

14. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

For any questions or concerns regarding this Privacy Policy, please contact us via the details available on the Platform.